Privacy Policy

📄1. Introduction

Welcome to ck99l, Bangladesh's trusted online casino and cricket betting platform. This Privacy Policy describes how ck99l ("we", "us", "our") collects, uses, stores, and discloses information about you when you access or use our website at https://ck99l.pro, including all associated services, games, promotions, and customer support channels (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the Platform. We encourage all users to read this document carefully, as it contains important information about your rights and our responsibilities.

📥2. Information We Collect

To provide you with a safe, personalised, and compliant gaming experience, ck99l collects the following categories of information. We only collect data that is strictly necessary for the operation of our services and the fulfilment of our legal obligations.

• Personal identification data: full name, date of birth, mobile number, email address, and national ID or passport details (required for account verification).
• Financial data: bKash, Nagad, Rocket, or bank account details used for deposits and withdrawals, transaction history, and wagering records.
• Technical data: IP address, browser type and version, device type, operating system, session duration, pages visited, and referring URLs collected automatically when you use the Platform.
• Usage and behavioural data: game preferences, betting patterns, bonus utilisation, session frequency, and in-platform interactions used to improve your experience.
• Communications data: any messages, enquiries, complaints, or feedback you submit through our support channels, including content and timestamps.

We do not knowingly collect sensitive personal data beyond what is required for identity verification and fraud prevention. If you believe we hold data about you that falls outside these categories, please contact us immediately.

⚙️3. How We Use Your Information

ck99l uses the information collected for specific, legitimate purposes only. We do not use your data beyond what is necessary to deliver and improve our services. The primary purposes include:

• Account management: creating and maintaining your ck99l account, verifying your identity (KYC), and processing deposits and withdrawals through supported payment methods.
• Service delivery: enabling gameplay, processing bets, crediting bonuses, tracking wagering requirements, and ensuring a fair and consistent experience across all games on the Platform.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, identity theft, money laundering, and other unlawful activities that could harm our users or the integrity of the Platform.
• Communication and support: responding to your queries, resolving complaints, sending important account notifications (e.g. deposit confirmations, security alerts), and providing customer support in English.
• Platform improvement: analysing aggregated usage data to improve site performance, optimise game selection, enhance our responsible gaming tools, and develop new features that better serve our Bangladeshi player base.

🤝4. Disclosure of Your Information

ck99l does not sell, rent, or trade your personal data. We may, however, share specific data with trusted third parties in limited circumstances where it is strictly necessary:

• Payment processors: bKash, Nagad, Rocket, and banking partners receive only the minimum transactional data required to process deposits and withdrawals. No gaming history or betting data is shared with payment partners.
• Service providers: technology partners, hosting providers, and security vendors who assist in operating the Platform under strict confidentiality agreements and data processing terms consistent with this Privacy Policy.
• Legal and regulatory obligations: where disclosure is required by applicable law, court order, or governmental authority. In such cases, we will notify you to the extent permitted by law before disclosing your data.

We require all third parties who process your data on our behalf to implement appropriate technical and organisational security measures. They are permitted to process your data only on our documented instructions and are prohibited from using it for their own independent purposes.

💳5. Payment Data & Financial Privacy

Financial privacy is a top priority at ck99l. All deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment partners are subject to our highest level of data protection. Transaction data is encrypted in transit and at rest, and access is restricted to authorised personnel only.

We never store complete card numbers, CVV codes, or mobile banking PINs on our servers. Sensitive payment credentials are handled exclusively by our certified payment processor partners and are never retained within the ck99l Platform infrastructure.

🍪6. Cookies & Tracking Technologies

ck99l uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to improve your overall experience. Cookies are small text files stored on your device. We use three categories of cookies:

• Strictly necessary cookies: these are essential for core Platform functionality including session management, login state maintenance, and secure transaction processing. These cannot be disabled without impairing Platform usability.
• Analytical cookies: used to understand how users interact with the Platform, which pages are most visited, and where navigation issues may arise. All analytical data is aggregated and anonymised before analysis.
• Preference cookies: used to remember your chosen language (English), display settings, and regional preferences so that your experience remains consistent across sessions on the ck99l Platform.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the Platform. We do not use cookies to track your activity on third-party websites or to serve you targeted advertising outside of the ck99l Platform.

🗄️7. Data Retention

ck99l retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law and regulatory obligations. The general retention periods are as follows: account data and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering regulations; communications data (support tickets, chat logs) is retained for two years; technical and usage data is retained for twelve months before being anonymised or deleted.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction procedures. We periodically review our data holdings to ensure that no data is retained beyond its required retention period. If you request erasure of your data, we will comply within a reasonable timeframe unless retention is required by law.

⚖️8. Your Rights as a User

ck99l respects your rights over your personal data. As a registered user or visitor to the Platform, you are entitled to exercise the following rights at any time by contacting us at [email protected]:

• Right of access: request a copy of the personal data we hold about you, including information on how it is being processed and to whom it has been disclosed.
• Right of rectification: request correction of any inaccurate or incomplete personal data we hold about you without undue delay.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to restrict processing: request that we limit the way we use your personal data in certain circumstances, such as while a dispute about its accuracy is resolved.
• Right to data portability: receive a structured, machine-readable copy of the personal data you have provided to us, where technically feasible, so you can transfer it to another service provider.

To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request. We will acknowledge your request within 72 hours and aim to fulfil it within 30 calendar days. If we are unable to comply with a request due to legal obligations, we will explain the reason in writing.

🛡️9. Data Security Measures

ck99l employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include industry-standard SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting internal data access to authorised personnel only, regular security audits and vulnerability assessments, and intrusion detection systems monitoring the Platform around the clock.

While we implement robust security controls, no digital platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, ck99l will notify affected users promptly and take all reasonable steps to contain, investigate, and remediate the breach. We continuously review and update our security practices in line with evolving threats and industry best standards.

🔞10. Children's Privacy & Age Restriction

The ck99l Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account, make a deposit, place a bet, or access any real-money gaming features on the Platform. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gambling services.

🔄11. Changes to This Privacy Policy

ck99l reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the introduction of new services. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or through a prominent notice on the Platform.

Your continued use of the ck99l Platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically. The most current version of the Privacy Policy will always be accessible at https://ck99l.pro/privacy-policy.

📬12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck99l handles your personal data, our dedicated privacy support team is available to assist you. We are committed to resolving all privacy-related queries in a timely and transparent manner.

You can reach our privacy support team by email at [email protected]. Please include your registered account username and a clear description of your enquiry so we can assist you as efficiently as possible. We aim to respond to all privacy-related communications within 72 hours during Bangladesh Standard Time (BST, UTC+6) business hours.